This privacy policy and rules of Dalora s.r.o. ("Dalora") have been drawn up pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("EU Regulation").

Your privacy is very important to us and we want you to feel safewhen you visit our website https://www.dalora.sk/. That is why we have developed this privacy policy, where you will learn how we collect and process your personal data, with whom we share it, how you can control the processing, as well as your rights regarding the protection of your personal data.

Operator - Who we are and how to contact us

The controller for the processing of your personal data is:

Dalora s.r.o.
Záhradnícka 46/A
Bratislava - Ružinov district
821 08
Slovak Republic
ID: 54623979

Entry in the register: the company is registered in the Commercial Register of the District Court of Trnava, section Sro, in the insertion number Okr. court Trnava, sec. SRO, vl. no. 51944/T

If you have any questions regarding the processing of your personal data, the exercise of your rights, please contact us by email at info@dalora.sk or in writing at our company's address.

For what purposes we process your personal data

Communication with you

We process your personal data when you contact our customer support by phone, email or chat on our social networks. The legal basis for this purpose is legitimate interest (Article 6(1)(f) of the GDPR)) to provide you with quality customer support. For this purpose, we process your contact data that you provide us with when communicating, such as your first name, last name, email address, phone number, your social network ID, social network nickname, photo. We keep this personal data for four years after registering the communication with you.

We process your personal data when you submit a form on our website. The legal basis for this purpose is consent (Article 6(1)(a) of the GDPR)). We process your contact data that you provide us with when communicating, such as first name, last name, email address, message. We keep this personal data for four years after the registration of the communication with you. You can withdraw your consent at any time.

We process your personal data when we send you a marketing newsletter. The legal basis for this purpose is consent (Article 6(1)(a) of the GDPR)). For this purpose, we process your contact data that you provide us with when communicating, such as first name, last name, email address. You can stop receiving this newsletter at any time by unsubscribing directly in the newsletter. We keep your consent until revocation or if you do not open our newsletter for a period of 6 years.

Order processing and dispatch

We process your personal data when you purchase products or place an orderwith us . The legal basis for this purpose is the performance of a contract (Article 6(1)(b) of the GDPR). For this purpose, we process the data that you provided to us when you created the order, such as: first name, last name, email address, delivery address, telephone number, account number, products ordered. We keep this personal data for a period of four years from the registration of the communication with you.

Creating and managing an account

We process your personal data when you register for an account on our website https://www.dalora.sk/. The legal basis for this purpose is consent (Article 6, paragraph 1, letter a. of the GDPR)). We process your contact data: email address, if applicable, first name, last name, telephone number, order note, payment information and delivery address in order to make it easier for you to place an order. We keep this personal data for as long as you withdraw your consent for this purpose. You can withdraw your consent at any time.

Purchase evaluation, wishlist, watchdog (guardian of the availability of goods) - send alerts when goods are finished

We process your personal data when you want to rate a product you have purchased, add a product to your wishlist or add a product to the availability guardian. The legal basis for this purpose is consent (Article 6(1)(a) of the GDPR)). For this purpose, we process your contact data that you provide us with when communicating, such as first name, last name, email address, reviews, selected products. We keep this personal data for withdrawal of consent. You can withdraw your consent at any time.

Organising competitions for customers and delivering prizes

We process your personal data when you enter a competition that we organise via our social media accounts or newsletter. The legal basis for this purpose is consent (Article 6, paragraph 1, letter a. of the GDPR)). We usually process data such as first name, surname, email address, delivery address for this purpose. We keep this personal data for the duration of the competition.

Accounting and tax purposes

We also process your personal data for accounting and tax purposes because we are required to do so by the relevant accounting and tax legislation. The legal basis for this purpose is the fulfilment of legal obligations (Article 6(1)(c) of the GDPR). We must process this data about you. In doing so, we process the data that you provided to us when you created your order. Accounting data is kept for 5 years and tax documents for 10 years.

It should be stressed that even if one of the grounds for processing personal data ceases to apply, this does not automatically mean that the retention of that data has ceased. In some cases, we can and must process the data for another purpose with a different legal basis.

To whom we disclose personal data

We share your personal information with various business partners who enable Dalora to operate and help us provide you with better, more accurate and overall more personalized content and services. We select the partners to whom we disclose your personal information very carefully. We only work with those who are able to ensure that the technical and organizational security of your personal information is such that it cannot be accessed or misused in an unauthorized or accidental manner.

The following categories of our partners may have access to your personal data:

  • shipping companies,
  • providers of accounting and tax advice,
  • IT service providers and hosting providers, including cloud storage,
  • payment gateway providers (payment card providers),
  • telephone service provider,
  • email and omni-channel marketing platform provider
  • social network provider.

In rare cases, we will disclose your data to government authorities, e.g. law enforcement authorities, if required to do so by law or if it is necessary for the prevention, detection and prosecution of crime and fraud or if we are otherwise legally obliged to do so.

Cookies

Cookies are used by most websites and servers to provide basic internet services. For example, if you shop online, cookies are used to help the online shop remember the items you have previously added to your shopping basket. Cookies also allow websites to store your preferences (such as language or login preferences) and use them on your next visit. Cookies can also be used to collect statistics about user activity, such as the number of unique visitors to the site per month, which are very valuable to the operator as they enable it to provide a more user-friendly service.

Cookies are divided into:

  • Operational - These cookies are used to record and analyse visitor behaviour on the website and subsequently to improve its functionality and appearance. If you disable these cookies, we cannot guarantee the full functionality of our site.
  • Marketing - They are used to optimize the displayed content and advertising with respect to the visitor's habits and the effectiveness of the sponsors' marketing communication. For example, they will prevent you from seeing unnecessarily frequent advertising from an area that you are not interested in.

You can change your cookie settings in the cookie bar on our website or in your browser:

Children under 16 years of age

Our website is not intended for children under the age of 16. Therefore, we do not intentionally collect their personal data. If we become aware that we have inadvertently collected personal data about children under the age of 16, we will take steps to delete it as soon as possible, except where we are required to retain it under applicable law.

What are your rights

The fact that we process your personal data gives you a number of rights. If you exercise any of the rights set out below, we will inform you of the processing of your request within 30 days of the date of receipt of your request by us. In justified cases, we may extend the above period to 60 or 90 days, which we will inform you of.

  • to find out whether Dalora processes your personal data and, if so, what personal data it is and the reason for processing it
  • the right to rectification of personal data - this gives you the opportunity to correct any incomplete or inaccurate information we hold about you
  • the right to erasure of personal data - allows you to ask us to delete your personal data if there is no reason for us to continue processing it
  • the right to data portability - you have the possibility to transfer your personal data in electronic and structured form from Dalora to another entity
  • the right to restrict the processing of your personal data - you can ask us to suspend the processing of your personal data for a certain period of time, for example if you want us to demonstrate its accuracy or the reason for processing it
  • the right to object to the processing of your personal data - you have the right to object when personal data are processed on the grounds that the processing is necessary for the purpose of the legitimate interests of the controller or of a third party, where those interests are overridden by the interests or rights of the data subject requiring the protection of personal data, in particular where the data subject is a child. Furthermore, you may also object if personal data are processed for direct marketing purposes, including objecting to the fact that you are subject to a decision based solely on automated processing of personal data, including profiling
  • right to withdraw consent - if we process your personal data on the basis of your consent, you have the right to withdraw your consent at any time
  • the right to lodge a complaint with a supervisory authority - the supervisory authority for data protection is the Data Protection Authority (whose contact details can be found here), which you can contact if you believe that your personal data is not being processed in accordance with the applicable legislation.

Update of the privacy policy

We may change this Privacy Policy from time to time as we add new products, improve our current offerings, and as technology and laws change. The date of the last revision to this Privacy Policy can be found under the "Updated" heading at the bottom of this web page. Any changes will become effective when the revised Privacy Policy is posted. Updated 6/26/2023.