1. General provisions

1.1.Terms and conditions of dalora.sk apply to purchases in the online store www.dalora.sk The purpose of these terms and conditions is to define and specify the rights and obligations of the seller (supplier) on the one hand and the buyer (customer, consumer) on the other hand.

1.2. The Seller and the operator of the online shop www.dalora.sk is Dalora s.r.o., Záhradnícka 46/A, Bratislava - Ružinov 821 08 , Slovakia ID No.: 54623979 VAT No.: 2121763479

1.3 All contractual relations between the Seller and the Buyer are concluded in accordance with the law of the Slovak Republic. If the contracting party is a consumer, the legal relations not regulated by the dalora.sk terms and conditions are governed by Act No. 40/1964 Coll., the Civil Code, as amended, Act No. 250/2007 Coll., the Consumer Protection Act, as amended, and Act No. 108/2000 Coll., the Consumer Protection Act, as amended. on consumer protection in door-to-door and mail order sales, as amended. If the contracting party is an entrepreneur, legal relations not regulated by the dalora.sk terms and conditions are governed by Act No. 513/1991 Coll., the Commercial Code, as amended.

2. Definitions

2.1 Consumer Purchase Contract - for the purposes of purchase in the online shop www.dalora.sk, it is understood as a purchase contract if the parties are on the one hand the supplier and on the other hand the consumer who could not individually influence the content of the supplier's pre-prepared proposal for the conclusion of the contract (hereinafter referred to as "Consumer Purchase Contract");

2.2. Non-consumer purchase contract - for the purposes of purchase in the online store www.dalora.sk it is understood as a purchase contract concluded pursuant to Act No. 513/1991 Coll., the Commercial Code, if the contracting parties are, on the one hand, the supplier and, on the other hand, an entrepreneur who, when concluding and executing the purchase contract, acts within the scope of his/her trade or other business activity (hereinafter referred to as "Non-consumer purchase contract");

(the Consumer Purchase Contract and the Non-Consumer Purchase Contract are hereinafter collectively referred to as the "Purchase Contract").

2.2 Supplier - a person who, in concluding and performing a consumer contract, acts within the scope of his trade or other business activity. It is an entrepreneur who offers or sells products or provides services to the consumer and also an entrepreneur who directly or through other entrepreneurs supplies the buyer with a product (hereinafter referred to as the "Seller");

2.3 Consumer (buyer) - a natural or legal person who purchases products or uses services for personal use or for members of his/her household and who does not act within the scope of his/her trade or other business when concluding and performing a consumer contract

2.4.Non-Consumer Buyer - is a person who, when concluding and performing the Purchase Contract, acts within the scope of his/her trade or other business activity (hereinafter referred to as "Non-Consumer Buyer");

2.5. Conclusion of the Purchase Contract - the Buyer's order constitutes a proposal for the conclusion of the Purchase Contract. The Purchase Contract itself is concluded at the moment of delivery of the Seller's binding consent to the Purchase Contract proposal to the Buyer, i.e. binding confirmation of the order by the Seller. From that moment on, mutual rights and obligations arise between the Buyer and the Seller, which are defined by the Purchase Contract and these Terms and Conditions, which are an integral part of the Purchase Contract.

2.6 Terms and Conditions - the contractual provisions agreed between the Seller and the Buyer in this document. The Buyer, at the moment of sending his order, confirms that he agrees to these Terms and Conditions in force at the time of sending his order and is bound by them from the moment of conclusion of the Purchase Contract. By submitting its order, the Buyer confirms that it has read these Terms and Conditions prior to placing its order and agrees to these Terms and Conditions without reservation.

3. Withdrawal from the contract

3.1. In accordance with the provisions of § 7 para. 1 a. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's premises, the consumer has the right to withdraw from the contract within 14 days of receipt of the goods.

3.2 The consumer is obliged to send the goods back or hand them over to the seller or a person authorized by the seller to take over the goods within 14 days from the date of withdrawal from the contract. This does not apply if the Seller proposes to collect the goods in person or through a person authorised by the Seller. The time limit under the first sentence shall be deemed to have been complied with if the goods have been handed over for carriage on the last day of the time limit at the latest.

3.3 Withdrawal from the contract is not possible for goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery.

3.4 If the consumer has already received the ordered goods, he/she is obliged to return them in the original undamaged packaging. If the consumer returns the ordered goods damaged, partially consumed or in a condition that does not correspond to the condition in which they were sent by the Seller, he/she acknowledges that the Seller is entitled to charge the damage thus incurred, which the Seller is obliged to prove, from the amount paid by the consumer for the ordered goods.

3.5 The Consumer is also obliged to indicate in the withdrawal from the contract the contact details and account number to which the amount for the ordered goods is to be paid by the Seller. The Seller is obliged to refund to the Consumer all payments received from him under or in connection with the Contract without undue delay, at the latest within 14 days from the date of receipt of the notice of withdrawal. The seller shall not be obliged to refund the consumer the payments referred to in paragraph 1 before the goods have been delivered to the consumer or until the consumer proves that the goods have been sent back to the seller, unless the seller proposes to collect the goods in person or through a person authorised by the seller.

3.6 The cost of returning the goods to the seller upon withdrawal from the contract shall be borne by the consumer.

4. Liability for defects, warranty, claims

4.1 The Seller provides a 24-month warranty for the Goods. The warranty shall commence upon receipt of the item by the Buyer. The Buyer acknowledges that he is obliged to inspect the goods immediately upon receipt. In the event that the Goods do not conform to the Contract of Sale upon receipt by the Buyer, the Buyer shall notify the Seller immediately. If:

  • it is a defect that can be rectified, the buyer has the right to have it rectified free of charge, in a timely and proper manner without undue delay or the right to have the item replaced. The Buyer acknowledges that the Seller is always entitled to replace the defective goods with faultless goods instead of rectifying the defect, unless this causes the Buyer serious inconvenience.
  • the defect is irremediable and prevents the goods from being used properly, the buyer has the right to have the goods replaced or to withdraw from the contract
  • the defect is irremediable but does not prevent the goods from being used properly, the buyer is entitled to a reasonable discount on the price
  • the defect is rectifiable, but the buyer cannot use the item properly due to the recurrence of the defect after repair or due to a larger number of defects, the buyer has the right to exchange the goods or the right to withdraw from the contract

4.2 The Buyer acknowledges that the Seller shall not be liable for defects in the Goods caused by the Buyer's acts or omissions.

4.3 At the Buyer's request, the Seller is obliged to provide a guarantee in writing, i.e. by issuing a guarantee certificate. If the Seller provides a longer than statutory warranty for the goods, the terms and scope of the warranty shall be specified in the warranty certificate. The warranty certificate must contain the name and surname of the seller or the seller's business name, the seller's registration number, the seller's registered office if it is a legal person or the place of residence if it is a natural person. If the nature of the item so permits, it is sufficient to issue a proof of purchase instead of a warranty certificate.

4.4.The Buyer is obliged to prove the conclusion of the purchase contract with the Seller with the proof of purchase and, if applicable, the issued warranty certificate when making a claim under the statutory warranty. The Seller undertakes to settle a legitimate claim filed under these Terms and Conditions without delay, at the latest within 30 calendar days from the date of filing the claim, unless otherwise agreed between the Seller and the Buyer.

Address for sending complaints:

Dalora s.r.o., Hollého 9, Žiar nad Hronom 965 01

5. Prices

5.1 All prices quoted on the Site are final, inclusive of VAT and without further increase. The site operator reserves the right to change prices in the event of unauthorised interference with the content. The final price for the buyer is stated in the order confirmation.

5.2 The Supplier reserves the right to correct the price of the goods prior to dispatch if it is found that the price of the goods offered has not been correctly stated. In this case, the customer must be informed of the correct price and the customer must agree to the price adjustment. Otherwise, the purchase contract will not be concluded and the order will be cancelled by the supplier.

6. Transport

6.1 We process and dispatch orders every working day. The ordered goods will be ready within 24 hours from the order confirmation.

For orders of 49€ or more , shipping is free for any shipping method. (Valid for Slovakia)

It takes 1 to 3 business days for delivery after the order is processed, depending on the shipping method.

The cost of packing the goods is included in the price of shipping.

Orders are processed and sent every working day. Goods will be ready and dispatched within 24 hours of order confirmation. For orders from 49€ free shipping. Delivery of the goods after the order is processed takes 1-3 working days depending on the chosen transport.

6.2 Methods of transport:

6.2.1. Delivery service 1,95€

6.2.2 Courier Delivery to address 4,00€

Address for sending complaints:

Dalora s.r.o. , J.Hollého 447/13, Žiar nad Hronom 965 01

6.3 TRANSPORT CZECH REPUBLIC/HUNGARY/AUSTRIA

Orders are processed and dispatched every working day. Orders over 90€ free shipping. In the case of Mail order (Packets) free postage over 50€.
Delivery of goods depending on the choice of transport 2-4 working days.

7. Methods of payment

7.1 In the Dalora.sk online shop you can pay the purchase price in the following way:
7.1.1. Online payment CardPay

The CardPay payment gateway offers our customers a secure choice when paying online.

7.1.2.

Payment in cash to the worker who arranges the transport of goods.
Cash on delivery is charged as follows:

Delivery service 1,50€
Courier delivery to address 1,50€

8. Discounts and discount coupons

8.1 In the event that a discount or discount coupon is applied in violation of the rules of the discount or discount coupon, the Seller shall have the right to refuse such application of the discount or discount coupon.

8.2 In this case, the client is informed and offered the opportunity to process the order without this discount or coupon.

8.3 The rules and conditions for the application of a particular discount are either attached directly to the discount (in the form of written information) or a link to the discount is provided on the website where the discount rules are described in detail.

8.4 Each discount or coupon can only be redeemed once, unless expressly stated otherwise. In the event of multiple use, the Seller shall have the right not to recognise the duplicate discount.

If the value of the gift voucher or discount coupon is higher than the value of the purchase, the difference will not be transferred to a new coupon and the unused amount will not be refunded.

8.5 A gift voucher is a pre-paid amount of money that the purchaser can use when making a purchase based on sufficient available pre-paid funds. The validity date of the voucher is 1 year from the date of purchase. The face value of the gift voucher can be negotiated with the purchaser. Additional discount codes cannot be applied to the gift voucher.

8.6.
Only one code can be redeemed at www.dalora.sk, either as a discount or a gift voucher per purchase. Discount codes and gift vouchers cannot be cumulated together.

9.1 Consumer's right to return the goods without giving a reason and consumer's instructions

  1. On the basis of Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Off the Seller's Premises and on Amendments and Additions to Certain Acts (hereinafter referred to as the "Act"), pursuant to the provisions of § 7 et seq., the right to withdraw from the purchase contract within 14 calendar days from the date of receipt of the goods, if the seller has fulfilled the information obligations under this Act, for other cases, paragraph 2 or 3 of the Act shall apply. If the subject matter of the sales contract is the delivery of goods, the consumer shall also have the right to withdraw from the contract before the delivery of the goods.
  2. If the consumer wishes to exercise this right, he/she is obliged to deliver the written withdrawal from the purchase contract in person no later than on the last day of the specified period to the contact address of the seller during his/her business hours or to submit the withdrawal for postal delivery no later than on the last day of the period to the address Dalora s.r.o. , J.Hollého 447/13, Žiar nad Hronom 965 01, Slovak Republic, or such exercise of the right may also be exercised in the form of a notation on another durable medium. The consumer is obliged to send or deliver personally the subject of the contract from which he withdraws together with all documentation - e.g. the original invoice, instructions and other documentation for the goods, which was delivered to him together with the goods, but no later than 14 days from the date of withdrawal (§10 (1) of the Act). Buyers are advised to make a copy of the invoice for their own use and to send the goods by registered mail and as insured delivery. You can use the following form to withdraw from the contract: Withdrawal from the Purchase Contract, in which it is necessary to fill in at least the data marked with "*" - an asterisk.
  3. Please do not send us goods on delivery, the parcel will not be accepted.
  4. The e-shop operator returns the paid performance for the goods / service including the cost of transport in accordance with § 9 (3) of Act No. 102/2014 Coll. as well as the costs demonstrably incurred for ordering the goods within 14 days from the date of receipt of the withdrawal from the contract, but does not have to return the money before the goods are delivered or the consumer does not prove the sending of the goods, this does not apply if the seller has proposed that he picks up the goods himself.
  5. The cost of returning the goods shall be borne by the consumer.
  6. The right of withdrawal does not apply to goods and services as defined in §7(6)(a) to (l) of Act No. 102/2014. Z.z. . In the case of cosmetics: the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery,
  7. The consumer shall bear any diminution in the value of the goods caused by their use beyond what is necessary to ascertain the functionality and characteristics of the goods.

10. Rights and Obligations of the Parties

    1. The Seller and the Buyer shall be deemed to be the parties to the Contract.
    2. The buyer is obliged to:
      1. to take delivery of the ordered goods, without prejudice to the right of withdrawal from the contract,
      2. pay the agreed consideration to the seller for the goods or services,
      3. to check the integrity of the packaging or the goods themselves upon receipt.
    3. The Seller is obliged to:
      1. to deliver the goods to the customer in the required quality, quantity and at the agreed price,
      2. to ensure that the goods offered comply with the legal regulations in force in the Slovak Republic,
      3. together with the goods or additionally send to the customer all documents for the goods, such as the invoice for the goods, the claim letter, the instruction manual in a codified form of the Slovak language.

11. Privacy Policy

  1. Personal data are processed in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data, as amended.
  2. The controller does not provide the personal data of the buyer to a third party, except for the selected transport company that ensures the delivery of goods or services, or to state authorities in case of inspection, or to an intermediary, based on a mutual contract concluded pursuant to Act No. 18/2018 Coll.
  3. The controller is obliged to secure personal data against their disclosure to unauthorised persons by taking appropriate technical and organisational measures. Also, all employees of the controller are obliged to observe confidentiality in relation to personal data.
  4. The person concerned shall have the rights defined under Sections 19 et seq. 18/2018 Coll. on the protection of personal data as amended, namely:
    1. the right to information, which is fulfilled by this content and the terms and conditions,
    2. the right to request access to personal data relating to the data subject - Section 21 of the Act consists in your right to request how and for what purposes your data are processed, which can be addressed to the contact e-mail,
    3. the right to rectification of personal data - Section 22 of the Act allows you to rectify personal data if it is outdated,
    4. the right to erasure of personal data - § 23 of the Act you can use if you are not interested in the further processing of personal data by the controller,
    5. the right to restrict the processing of personal data - § 24 of the Act you apply if you believe that personal data have been processed in violation of the law,
    6. the right to object to the processing of personal data - § 27 of the Act,
    7. the right to data portability,
    8. the right to lodge a complaint with a supervisory authority in relation to the personal data processed.
  5. The operator obtains the following personal data from the buyer: title, name, surname, address, delivery address, billing address, telephone number, e-mail address, which are processed for the purpose of correct processing of your order. This personal data is kept for 10 years for archiving purposes. In the context of order processing, personal data is processed for the purpose of issuing invoices, issuing warehouse (delivery) notes, arranging transport as well as accounting in the accounting system.
  6. The operator has authorised the intermediary, which is the operator of the heureka.sk internet portal with the Verified by Customers service, Heureka Shopping, s.r.o., with its registered office at Karolínska 650/1, 186 00 Praha, ID No.: 02387727, to process personal data in the range of first name, surname, e-mail and information about the ordered goods on behalf of the e-shop operator for the purpose of evaluating the quality of the purchase on a one-off basis. For the purpose of this evaluation, the intermediary sends a one-time e-mail to the buyer with the possibility of evaluation.
  7. The operator has authorized the intermediary, which is the operator of the internet portal pricemania.sk with the service of Trade Evaluation, the company Pricemania s. r. o., with its registered office at Karpatská 6, 811 05 Bratislava, ID No.: 43860599, to process personal data in the scope of name, surname, e-mail and information about the ordered goods on behalf of the operator of the e-shop on a one-off basis for the purpose of evaluating the quality of the purchase. For the purpose of this evaluation, the intermediary will send a one-time e-mail to the buyer with the possibility of evaluation.
  8. These sites record your IP address, information about the amount of time you spend viewing those pages, and information about what pages you come to us from and what content you browse. Cookies are text files that are stored on your computer and are also used to measure site traffic and customize the way the site is displayed, and we are able to offer you better quality content because of these files. Some cookies are third-party files, e.g. Youtube, Google, etc.
  9. The website processes so-called technical cookies, which are necessary for the proper functionality of the site, preference cookies, which contain information such as your language and name, as well as analytical cookies, which help us understand your behaviour on the site, and advertising cookies, which help us keep track of your interests... You can refuse the last three types of cookies.
  10. You can delete cookies at any time or set their collection directly in your browser settings as well as on our website.
  11. If the buyer has consented to the processing of personal data in the e-shop for the purpose of e-mail marketing, he/she has consented to the sending of e-mail messages to the contact e-mail address.
  12. Personal data for e-mail marketing purposes in the scope of first and last name, e-mail address are provided for a period of five years. This personal data is not disclosed to third parties.
  13. The buyer may withdraw his consent at any time by sending us a Withdrawal of Processing of Personal Data, which we delete immediately. Opting out is also possible by unchecking a box in the user's user account (if the buyer has requested the creation of a user account).Final Provisions
    1. The Seller reserves the right to amend these General Terms and Conditions and the Complaints Policy without prior notice to the Buyer. In the event of a change to the General Terms and Conditions or the Complaint Conditions, the entire purchase process shall be governed by those General Terms and Conditions that were in force at the time the Buyer placed the order and which are accessible on the Seller's website.
    2. The Complaints Policy is an integral part of these General Terms and Conditions.
    3. By submitting the order, the buyer has read the general terms and conditions as well as the terms and conditions of complaint.
    4. These terms and conditions have been developed as part of the buyujbezpecne.sk e-shop certification project
    5. These General Terms and Conditions and the Complaints Policy are available at the company's registered office for inspection by buyers, as well as published on the e-shop's website.
    6. If the consumer is not satisfied with the way in which the seller has handled his/her complaint or if he/she believes that the seller has violated his/her rights, he/she has the possibility to turn to the seller with a request for redress. If the Seller responds to the request for redress in a negative manner or fails to respond within 30 days from the date of its dispatch, the consumer has the right to request redress in accordance with Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes and on amendment and supplementation of certain acts, the right to submit a proposal for the initiation of an alternative solution of their dispute. The competent entity for alternative dispute resolution of consumer disputes with the operator of the e-shop is the Slovak Trade Inspection, Supervisory Authority:SOI Inspectorate based in Bratislava

      for the Bratislava region

      Bajkalská 21/A, P.O. Box 5, 820 07 Bratislava 27

      Supervision Department

      tel.: 02/ 58 272 172 - 3; 02/ 58 272 106

      fax no.: 02/ 58 272 170

      E-mail: ba@soi.sk

      ... or another competent authorised legal person registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic(https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1), while the consumer has the right to choose which of the above-mentioned alternative dispute resolution entities to turn to. At the same time, the consumer may use the online dispute resolution platform available at https://ec.europa.eu/consumers/odr/ to submit a proposal for alternative dispute resolution . Information on the fees for the proposal can be found on the website of the specific ADR entity.

    7. Otherwise not regulated relations in these general terms and conditions as in their integral parts (annexes) are governed by the relevant provisions of Act No. 40/1964 Coll., Act No. 250/2007 Coll., Act No. 102/2014 Coll., Act No. 18/2018 Coll., Act No. 22/2004 Coll., Act No. 22/2004 Coll. 513/1991 Coll.
    8. In the event of the conclusion of another contract with the buyer with different terms and conditions, the terms and conditions set out in the contract shall prevail over the general terms and conditions.
    9. These General Terms and Conditions, including their integral parts, come into force and effect on 15.1. 2022Advertising Terms and Conditions
      1. Only goods that have been purchased from the Seller and that are the property of the Consumer may be claimed.
      2. If the buyer is a consumer (a natural person who does not act within the scope of his business, employment or profession), all goods offered are guaranteed for 24 months, unless otherwise specified in the goods and are subject to the Consumer Protection Act and the Civil Code and these Complaints Conditions. If the buyer has ordered a used item and has been informed of this, the warranty period is 12 months. If the buyer is not a consumer, the provisions of the Commercial Code shall apply and the warranty period shall be 12 months and these claims shall not be covered by these Complaints Conditions but shall be governed by the Commercial Code.
      3. The warranty period begins on the date of receipt of the goods from the transport company or directly from the seller if the goods are collected by the buyer in person by the buyer or his authorized person, on the date of receipt.
      4. The Buyer is obliged to file a claim with the Seller immediately after the defect has been detected.
      5. Liability for defects does not apply to defects caused by the following use:
        1. the defect was caused by mechanical damage to the product caused by the buyer,
        2. improper handling of the product in a manner other than that specified in the instructions for use,
        3. using the goods in conditions that do not correspond to the natural environment of the goods in terms of humidity, chemical and mechanical influences according to the instructions for use,
        4. neglecting the care and maintenance of the goods,
        5. damage to goods by excessive loading,
        6. Damage to or defacement of the warranty seal if the product contains one,
        7. unprofessional assembly or dismantling, if required by the relevant legislation,
        8. tampering with the product, which makes changes that qualitatively improve the product but have not been made by the manufacturer or a person authorised by the manufacturer, e.g. overclocking a processor,
        9. use of the goods in violation of the conditions specified in the documentation, general principles, technical standards or safety regulations or other breach of warranty conditions.
      6. Defects caused by natural disasters are also excluded from liability for defects.
      7. Liability for defects also does not apply to normal wear and tear of the goods (or parts thereof) caused by the use of the goods. A defect may not be considered to be a defect, as is already apparent from the nature of the goods, from the period of their minimum durability or from the period of use, which may be limited to a shorter period of time. The period of minimum durability, shelf life, expiry date or similar period shall be indicated on the goods if the goods are subject to such indication.
      8. Returned goods must be sent to our address below but not COD or delivered in person to the contact address. The goods must be packed appropriately to avoid damage during transport and we recommend sending the goods by registered mail or as an insured parcel. The goods must be accompanied by a copy of the proof of purchase (invoice) and a description of the defect or we recommend enclosing a completed Complaint Form together with the proof of purchase. We recommend that you send your complaint in writing (by post) only to the following address (not by e-mail): Dalora s.r.o. , J.Hollého 447/13, Žiar nad Hronom 965 01
      9. If the subject of the complaint is goods that are, for example, fixed, the buyer is obliged to provide maximum cooperation in order to carry out an inspection of the subject of the complaint by the seller or a third party designated by the seller.
      10. The Seller shall acknowledge receipt of the claim and issue the Buyer with a confirmation of the claim in an appropriate form. The date of the claim shall be deemed to be the date of its delivery to the Seller, but no later than the moment when the Seller makes it impossible or prevents the acceptance of the subject of the claim. If the acknowledgement cannot be delivered immediately, it must be delivered without undue delay, but at the latest together with the proof of settlement of the complaint. The acknowledgement of the complaint shall be sent in writing.
      11. The Seller is obliged to determine the method of handling the complaint immediately, in complex cases within 3 days from the date of filing the complaint. In justified cases, in particular if complex technical evaluation of the goods is required, no later than 30 days from the date of the complaint. After determining how the complaint is to be handled, the seller shall handle the complaint immediately; in justified cases, the complaint may also be handled later. However, the processing of the complaint may not take longer than 30 days from the date of the complaint. After the expiry of the 30-day period for processing the complaint, the buyer has the right to withdraw from the purchase contract and will be refunded the full amount for the goods or has the right to exchange the goods for new ones.
      12. Buyer's rights when making a claim:
        1. if it is a defect that can be remedied, the buyer has the right to have it remedied free of charge, in a timely and proper manner, and the defect must be remedied without undue delay,
        2. the buyer may, instead of removing the defect, require replacement of the item, or if the defect relates only to a part of the item, replacement of the part if this does not incur disproportionate costs for the seller in relation to the price of the goods or the severity of the defect,
        3. the seller may, instead of removing the defect, replace the defective item with a faultless item if this does not cause the buyer serious inconvenience,
        4. if there is a defect that cannot be remedied and that prevents the proper use of the item, the buyer has the right to exchange the item or to withdraw from the contract. The buyer has the same right in the case of defects that can be remedied, but if the buyer cannot use the item properly due to the recurrence of the defect after repair or due to a greater number of defects,
        5. if there are other irremediable defects which do not prevent the use of the goods, the buyer is entitled to a reasonable discount on the price of the goods.

      13. A complaint is considered settled if the complaint procedure is concluded by handing over the goods complained of, their replacement or refund of the purchase price of the goods, by granting a discount, by a written invitation to take over the performance or by a reasoned rejection thereof, whereby the buyer confirms the personal receipt or the confirmation of the transport company is also a document in case the buyer does not personally take over the complaint...

      14. The consumer shall be informed of the outcome of the complaint procedure within the statutory time limit.

      15. It is necessary to check the undamaged goods or the intactness of the packaging (according to the instructions when taking over the goods) when taking over the goods, as the goods may be damaged during transport. Buyers are advised to unpack the goods and inspect them in the presence of the carrier. By your signature to the courier you declare that the packaging is undamaged.

      16. These Complaints Conditions are an integral part of the General Terms and Conditions and the Seller reserves the right to change them at any time without prior notice to the Seller.

      17. Contact for sending complaints: Dalora s.r.o. , J.Hollého 447/13, Žiar nad Hronom 965 01